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Clifton Street Surgery
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BBC Health News
  • Covid inquiry: I did not back a 'let it rip' policy, says Boris Johnson07 Dec 2023 21:10The former prime minister says he offered counter arguments but ultimately acted to curb Covid.
  • Blood test shows if organs are ageing fast or slowly07 Dec 2023 02:18Proteins in blood reflect how well the brain, heart and other major organs are faring, say scientists.
  • Peterborough father's brain tumour shock after new baby born07 Dec 2023 06:49The wife of a man diagnosed with terminal brain cancer says their lives have become a nightmare.
  • Kidney transplant: Three-year-old is smallest patient07 Dec 2023 00:11Olly Cartmill was 13kg when he had the life-saving operation, getting a kidney from his grandmother.
  • Merthyr Tydfil: The industrial town that paved the way for Viagra08 Dec 2023 06:46Steelworkers in need of cash were among the men of Merthyr Tydfil who became medical guinea pigs.
  • Covid study: mRNA vaccines could be fine-tuned06 Dec 2023 16:25The revolutionary technology could be updated for even greater accuracy, research suggests.

Suggestions & Complaints

We constantly strive to give you the best possible care and attention. If you have any suggestions or are unhappy about any aspect of our services please ask to see the practice manager or use the suggestion box in the waiting area. The practice manager will provide you with details of our in-house complaints procedure.

MAKING A COMPLAINT

We always try to provide you with the best services possible, but there may be times when you feel this has not happened.

Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made.

If you wish to make a complaint, please put this in writing to Eilis Davis, Practice Manager. If you are unable to put a complaint in writing, please advise the reception staff and they will notify the manager. The manager will then decide how best to undertake the investigation.

If we need to meet with you to discuss the matter, you may bring a friend or relative with you to the meeting.

We will try to address your concerns fully, provide you with an explanation and outline any action that may be needed. We hope that, at the end of the process, you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.

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Clifton Street Surgery

15-17 Clifton Street, Belfast, BT13 1AD

  • (028) 9032 2330
© Neighbourhood Direct Ltd  2023
Website supplied by Oldroyd Publishing Group

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Local Services
Macmillan
Cancer Support
Your Service
Here
Hearing Aids
& Services